Q: I just made a payment why I can’t download the package?

A: Please allow up to 24 hours for your download file to be available. A confirmation email will be sent to your email when your download becomes active. 

Q: Do you offer refunds?

A: As with most software and digital products, we do not offer refunds or exchanges with other products please review our End User Agreement http://www.xtrabulk.com/end-user-license-agreement

An exception is made for products purchased during a pre-order period if the request is received prior to the product's release date. A refund processing fee will apply depending on your payment method.

Q: What payment methods do you accept?

A: We accept bank transfer in USD or EURO please contact us to send you invoice with our bank account details

Q: I am having problems installing the software do you charge extra fees for installation?

A: We offer free installation service to all of our products, please send us an email with admin access to your server. Note: for versions of Xtrabulk Bulk SMS software we don’t support installations on Windows servers, Xtrabulk Bulk SMS software is designed to run on Linux servers


If you have any further questions please do not hesitate to contact us by email support [ @ ] xtrabulk.com